Shipping And Returns

Exchange and Clearance Policy

Thank you for shopping with HEMANI LIVE NATURAL. We strive to provide a smooth and transparent shopping experience. Please review our exchange only and clearance policy outlined below. By placing an order on https://hemanilivenatural.com/, you agree to the terms stated in this policy.

1. Exchanges

1.1 Eligibility

We accept exchanges within 5 days from the date of purchase. To qualify for an exchange, the product must be unused, undamaged, and returned in its original packaging with all tags, labels, and seals intact.

1.2 Exchange Process

To request an exchange, please contact our customer support team and share your order number along with details of the product you wish to exchange. Our team will assist you through the exchange process.

1.3 Exchange Shipping

Customers are responsible for all shipping charges related to sending the item back and receiving the exchanged product, unless the exchange is required due to an error on our part, such as an incorrect or damaged item being delivered.

1.4 Exchange Availability

All exchanges depend on product availability. If the requested item is unavailable, you may choose an alternative product from our current stock, or an online coupon equal to the value of the returned item will be issued for future purchases.

2. No Returns for Change of Mind

We do not accept returns or exchanges based on a change of mind or personal preference. Customers are encouraged to carefully review product descriptions and details before placing an order.

3. Damaged or Quality Related Issues

If you receive a product that is damaged, defective, or compromised in quality, please contact our customer support team immediately. Once the issue is verified, an online coupon equivalent to the product value will be provided for use on future purchases.

4. Clearance Sale Products Exchange and Expiry Policy

4.1

Products purchased under the Clearance Sale category are strictly non exchangeable and non returnable.

4.2

Clearance items are offered at specially reduced prices. As a result, no exchanges, returns, or refunds will be accepted for these products.

4.3

Some clearance products may carry a shorter expiry date. This does not mean the product is unsafe, harmful, or ineffective.

4.4

By purchasing items from the Clearance Sale category, customers acknowledge and agree to the terms mentioned in the product disclaimer.

4.5

Customers are strongly advised to review all product details carefully before completing their purchase.

5. Orders Placed Before Sales or Promotions

Orders placed before the launch of any promotional or sales campaign are not eligible for revised or discounted pricing. This policy ensures fairness for customers purchasing outside promotional periods.

6. Delivery Considerations

6.1

We work with trusted courier partners; however, unexpected circumstances may result in delivery delays, additional charges, or undelivered parcels.

6.2

HEMANI LIVE NATURAL cannot be held fully responsible for delays or service disruptions caused by courier companies. We will, however, provide reasonable assistance to help resolve delivery related issues where possible.

7. Customer Support

For any questions or assistance regarding exchanges or orders, please contact our customer support team:

Email: info@hemanilivenatural.com
Phone: +92 334 3472486

Please ensure you provide complete order details when contacting us. If all exchange conditions are met, a pickup from your doorstep will be arranged accordingly.